Last Updated: October 6, 2025
At treeservicesaurorail.com, also referred to as "treeservicesaurorail.com," "we," or "us," we take privacy seriously.
This policy describes what information we gather, how we use it, who may receive it, and the choices available to you. By visiting treeservicesaurorail.com or any website that links to this policy, you agree to the practices described here.
Scope
This policy covers information collected:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Via our ads and apps on third-party websites when they link to this policy
This policy does not cover information gathered offline or on websites we do not operate or control.
Information We Collect
We collect information in three main ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details related to your service request (location, scope, timing, pricing expectations, notes)
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages you visit, links you click, time spent on the site, and the pages that bring you in or send you away
- IP address, device identifiers, approximate location, browser, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and comparable technologies
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction history
- Service request checks and fraud screening
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Monitor site performance
- Tailor content to your interests
- Support advertising efforts
Most browsers allow you to block or remove cookies, but some features may not function properly without them.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with advertising networks that display ads based on your interests.
These partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or to opt out, visit:
How We Use Your Information
We use the information we collect to:
- Operate and improve our services and Website
- Process and complete your service requests
- Connect you with service providers that fit your request
- Communicate with you about requests, updates, and support
- Customize your experience and our marketing
- Conduct analytics, research, and product development
- Identify, prevent, and address fraud, abuse, and security concerns
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We may share information in the following ways:
Service Providers and Provider Networks
When you request a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help us run the Website and our business, including providers of analytics, security, payments, support, and marketing services.
They may access personal information only as needed to perform services on our behalf.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that cannot reasonably identify you.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may share information during a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may handle it under its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot handle service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This will not stop messages from the providers with whom we shared your request.
- Cookies: You can manage cookies through your browser settings or the opt-out links above.
Access and Control
You may ask us to:
- Review the data we have about you
- Fix inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how we use your data
Use the contact details in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the data
- The risk of harm
- Why the data is being processed
- Legal obligations
- Whether the purpose could reasonably be met another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive submissions are sent over SSL. Even so, no transmission or storage system is completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with proper consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to exceptions:
Right to Know
Request details about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties with whom we shared information
- Specific pieces of personal information we hold about you
Right to Delete
Request deletion of personal information collected from you, subject to exceptions.
Right to Correct
Request correction of inaccurate personal information.
Right to Opt Out of Sale or Sharing
We do not sell personal information for money.
We may share information for targeted advertising, which may qualify as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for exercising your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or that are excessive may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing in the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for people in the United States.
If you visit from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you continue using the Website after changes are posted, that means you accept the updated policy.
How to Contact Us
Chop Chop Tree
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To send California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
